• FAQS

    FAQs

    Frequently Asked Questions

Frequently Asked Questions

Below are questions about Air Choice One that we get asked on a frequent basis. Please read through them and, if your question was not answered, please contact us!

What's the difference between a refundable and non-refundable fare?

Refundable Fares

These fares allow you to make one (1) change to your flight date and/or time at no additional cost. After the one (1) change is used the fare then becomes a non-refundable fare. Refundable fares are 100% refundable in the event that something unexpectedly comes up or if plans have changed and the flight is no longer needed. If a refund is needed you will have five (5) days from the date of flight to contact Customer Service to request a refund.


Non-Refundable Fare

These fares have additional fees associated with any changes or modifications and are not eligible for vouchers or refunds if you are unable to make your flight.

What is your refund policy pertaining to canceled flights?

Flights Canceled due to Operations or Maintenance

We will try to re-accommodate the passenger onto the next available flight.

  • If we are unable to re-accommodate the passenger and they purchased a non-refundable fare then we will offer a flight voucher for a future flight with Air Choice One for the amount of the canceled flight.
  • If we are unable to re-accommodate the passenger and they purchased a refundable fare then the passenger can request a full refund for the canceled flight.

Flights Canceled due to Weather

We will try to re-accommodate the passenger onto the next available flight.

  • If we are unable to re-accommodate the passenger and they purchased a non-refundable fare then we will offer a flight voucher for a future flight with Air Choice One for the amount of the canceled flight.
  • If we are unable to re-accommodate the passenger and they purchased a refundable fare then the passenger can request a full refund for the canceled flight.

What terminal are you located in at STL / ORD / MSP?

STL (St. Louis - Lambert International Airport) - Terminal 1

ORD (Chicago O'Hare International Airport) - Terminal 3

MSP (Minneapolis - St. Paul International Airport) - Terminal 1

What type of documents do I need for boarding?

Passengers (age 18 and over)

Must provide one (1) valid, government-issued photo identification (ID), or two (2) other forms of ID, one (1) of which must be issued by a government authority.


Passengers (age 17 and under)

Must provide one (1) valid, government-issued photo ID, or one (1) valid school-issued ID.

Do you offer TSA Pre-Check?

At this time Air Choice One does not offer this service.

How do I get my boarding pass?

Passengers simply check-in at the ticket counter at the airport of their departure to receive their printed boarding pass.

Can I make changes to my reservation after I have purchased it?

Non-Refundable Ticket

Changes made more than 24-hours prior to date and time of travel will incur a $35.00 change fee per passenger, per reservation, per transaction. Changes made less than 24 hours prior to date and time of travel will incur a $69.00 fee per passenger, per reservation, per transaction.


Refundable Tickets

Passengers make make one (1) change to the date or time with their reservation.

How many passengers can I book in one (1) reservation?

Up to eight (8) passengers can be booked at a time by calling our Customer Service department at 866-435-9847.

Do I need to make a reservation for a lap infant?

Prior reservation for an infant is required.

Infants and children less then 2 years of age are accepted by Air Choice One at no additional charge, provided they are seated on the lap of an adults.

Are seats assigned?

Seating will be assigned at the time of your flight.

How will I receive notification with information regarding possible delays and cancellations of my flights?

Our customer service agents at our gate will keep you up to date on your flight information. We may also contact you by phone if needed.

Will my luggage be transferred to my connecting Non-Air Choice One flight?

At this time we do not have any interline baggage agreements with other airlines. You will need to retrieve your luggage and re-enter through TSA.

I left something on the plane. Can I get it back?

If you realize that you left something on the plane, please notify an Air Choice One customer service agent before leaving the airport, so they can attempt to retrieve the item for you.

If you have left the airport, please call our Customer Service department at 866-435-9847.

I lost my itinerary for my trip. Where can I obtain a replacement copy?

You can email customerservice@airchoiceone.com or call our Customer Service department at 866-435-9847 for a copy of your itinerary.

What is your luggage policy for checked, carry-on, and personal items?

The following luggage is included in each fare:

  • One (1) checked item (27" x 14" x 38", not to exceed 50 pounds*)
    • Additional checked luggage is on a first come, first serve basis at $25.00 per bag up to 50 pounds*.
  • One (1) carry-on item (22 " x 14" x 9", not to exceed 50 pounds*)
  • One (1) personal item (18" x 18" x 8", not to exceed 20 pounds*)

*Any luggage that weighs in excess of the limits listed above will be charged at $5.00 per pound.

 

I have a child traveling on one of your flights as an Unaccompanied Minor (UM). How does this process work?

Children ages 5 through 12 traveling without an accompanying passenger (age 12 or older) must travel as an Unaccompanied Minor (UM). UM's may only travel on nonstop flights. We will not connect or escort UM's to or from a flight with another airline. In addition, there are certain procedures in place that UM's must follow before, during, and after their flight.