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    The Air Choice One Family

Air Choice One Travel Tips

Air Choice One is a unique airline to fly and for that reason here are some Travel Tips to help make your experience a pleasant one!

  1. Before boarding any Air Choice One flight, we recommend you use the restroom and avoid consumption of large amounts of food or beverages. While we do have an in-cabin lavatory onboard; we only suggest that option in a true emergency.
  2. Have a question about what you can carry onboard an aircraft? Please refer to this website for clarification: FAA Hazmat Safety
    Please note due to the size of our aircraft and baggage safety limits, our internal guidelines may be more restrictive than those listed on the FAA link. We reserve the right to restrict certain items. Please refer to our Condition of Carriage for further details.
  3. Know Before You Go. If you are traveling to a new Airport please familiarize yourself with the terminal layout before you take off. This makes it much easier to get your bearings and ask specific questions.
    St Louis (STL) Chicago (ORD) Demo (XYZ) Demo (XYZ) Demo (XYZ)
  4. Simplify your packing and pack a carry-on only. This saves you the time required to retrieve your luggage from baggage claim and recheck at your connecting carrier.
  5. We ask all passengers to check-in one hour before every flight. Please know in order for our staff to perform all legally necessary tasks before a flight departs it is essential all passengers check-in at the proper time. We reserve the right to turn away any passenger who fails to meet the check-in deadline.
  6. From time to time, departure delays do happen. We ask for your patience when it comes to delays. Delay times are a moving window and can change depending on multiple factors. That is why we encourage customers to check-in at the scheduled time and to remain in close proximity to the departure gate at all times. If you feel you need to leave the airport or gate area please limit the duration and distance as well as leaving your direct contact information (cell phone number). As a courtesy, our agents will attempt to call you to update you with delay information. Please note, a delay can be lifted at any time and we cannot hold the plane once we come off a delay nor are we responsible if you miss our phone call or our call for boarding.
  7. All airlines have their own guidelines for baggage. A carry-on bag on Air Choice One may be considered a checked bag on another airline. We recommend you abide by the TSA 3-1-1 liquids rule whether you are packing a carry-on or a checked bag. If you meet the 3-1-1 rule you can gate check your bag on the next airline, saving you from having to exit the security area to go to the ticket counter of the next airline. 3-1-1 for carry-ons = 3.4 ounce (100ml) bottle or less (by volume); 1 quart-sized, clear, plastic, zip-top bag; 1 bag per passenger placed in screening bin. One-quart bag per person limits the total liquid volume each traveler can bring. 3.4 ounce (100ml) container size is a security measure.
  8. If you are bringing something uncommon or require special services – call ahead. This helps staff prepare for your request and makes boarding seamless. Uncommon items include, but are not limited to: Lap Children, Wheelchair Assistance, Pets, Skis, Snowboard, Golf Clubs, etc.
  9. If you are planning a connection at a large hub – give yourself time. Travel is already stressful. Allowing plenty of time to obtain a boarding pass, clear TSA, and traverse the distance between airport departing gates reduces that stress. Making a Lambert-St. Louis connection leave at least a 1 hour gap between check-in times for connecting flights Making a Chicago O’Hare connection leave at least 1 ½ hours (or more) gap between check-in times for connecting flights
  10. Checked bags are run through an elaborate system of belts and mechanical equipment at our hub airports. During this process your bags are exposed to everything from TSA screening to employees from other airlines who have access to the common baggage system. Your electronics and valuables should be packed in your carry-on luggage only. That way, you can access them easily and they remain in your control at all times. We are not responsible for loss or damage to electronics packed in checked baggage.

Any other question can be answered in our Conditions of Carriage