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Infants and Pets

Accompanied Minor Children

General Rule: Children under the age of 12 will not be accepted for boarding unless accompanied on the same flight by a parent, legal guardian, or other passenger at least 18 years of age. ACO reserves the right to prompt, at check in, for documentation of child’s age, for more information reference the Identification portion of our Conditions of Carriage.

Carrier will not provide transportation services to any infant less than 14 days old unless a written statement is provided by an attending physician approving infant for air travel.

One child under two (2) years of age (24 months or less) per adult is accepted by ACO at no additional charge provided the child is seated on the lap of the adult fare-paying passenger at least 18 years old or parent or legal guardian. ACO reserves the right to prompt, at check in, for documentation of child’s age, for more information reference the Identification portion of our Conditions of Carriage.

Children 14 days up to two years of age traveling on a confirmed reservation, with or without the use of a child restraint device, will be charged the infant/minor fare or the lowest available adult fare, whichever is less.

Unaccompanied Minors (UM)

If a passenger is age 5-12 and traveling without a parent or legal guardian then theymust be classified as an Unaccompanied Minor (UM). A parent or legal guardian must fill out the UM Form upon check-in and follow the rules and procedures described in Air Choice One’s UM policy. Although not required by ACO, parent or guardian may request UM service for unaccompanied minors age 13-17 at their discretion.

Children under the age of 18 may travel unaccompanied on Air Choice One only under the following conditions:

  • UM’s may not fly on the last flight of the day departing from the passenger’s city of origin – no exceptions.
  • No child(ren) under age 5 will be accepted for unaccompanied travel.
  • Child(ren) age 5-12 must travel as a UM, if unaccompanied by a parent or guardian.
  • UM’s may travel on non-stop flights only, no multi-segment flights — no exceptions.
  • UM’s may not connect to/from other airlines — no exceptions.
  • ACO will not connect/escort any UM to or from a flight with another airline.
  • The parent/legal guardian of the UM must complete the UM form before check-in at our station.
  • Each UM must be escorted by a parent/legal guardian through boarding and upon exiting.
  • Each UM must be at the proper maturity level to conduct themselves respectfully on the aircraft with limited supervision by our crew.
  • Each UM must wear ACO issued identification the entire flight, identifying themselves as a UM.
  • All UM’s must pay the applicable UM Service Charge*; in addition, to the required normal travel fares paid at the time their reservation was made. (*UM Service Charge of $200/hour will apply in the event parent/legal guardian is not present to conduct and/or accept physical custody transfer of the UM prior to boarding or upon arrival at destination airport.)
  • A parent or guardian who has been identified for the destination point prior to the boarding of the aircraft on the UM form must present themselves at our gate at least 30 minutes before the scheduled arrival time of the UM’s flight.
  • All parents/guardians releasing or receiving the UM must present a valid driver’s license, state ID, or passport to an ACO agent before release of UM. The driver’s license, state ID, or passport number presented at the final destination of the ACO flight must match the ID number listed in the UM document prior to boarding.

Pets

ACO has the ability to carry animals.  YOU MUST NOTIFY ACO IF YOU WILL BE CARRYING AN ANIMAL AT LEAST 24 HOURS PRIOR TO YOUR SCHEDULED FLIGHT.  If we agree to carry your animal, they will be carried subject to the following conditions:

  • We will accept one live animal per flight.  Multiple live animals are not permitted on our aircraft.  All animals will be subject to a space available policy and will be based on a first come, first served basis.  Pet reservations are highly recommended.
  • All animals must be accompanied by a human passenger.
  • The largest pet carrier we can accommodate on our aircraft measures at 27’’ x 20’’ x 19’’.   Pet carrier must be leak-proof and well ventilated.
  • All animals must be 35 pounds or less to be considered for carriage on our aircraft.
  • You must ensure that animals are properly crated and accompanied by valid health and vaccination certificates, entry permits, and other documents required by countries of entry or transit, failing which they will not be accepted for carriage. If proper papers are not available prior to boarding, ACO has the right to deny the boarding of your animal.
  • An animal that is properly crated must be able to stand in the carrier.
  • Applicable pet fee is required before boarding of pet.
  • Pets are subject to a $25.00 fee.
  • Carrier will not transport pets in the aircraft cargo compartments.
  • Certain unusual animals/reptiles which pose unavoidable safety and/or public health concerns, such as snakes, other reptiles, rodents, and spiders, will not be accepted for transport by Air Choice One.
  • Air Choice One reserves the right to deny the carriage of any animals at any time. Carrier retains the right, at any time to refuse to transport any pet that exhibits aggressive behavior.
  • Pet must be healthy, harmless, inoffensive, and odorless and require no attention during the flight.
  • Dogs and cats must be at least eight weeks old for travel and must be able to travel.
  • Pregnant animals past 45 days of gestation are not allowed on board carrier.
  • Air Choice One allows carriage of one animal per flight.
  • Please check with other carriers if making a connecting flight for the policies and procedures of that carrier, ACO is not liable for the policies and procedures of another carrier.

Service Animals

ACO accepts fully trained dogs and service animals. Service animals that are accompanying a disabled passenger or government official will be carried at no additional charge to the customer.

ACO can only carry one live animal per flight. Service animals will be accepted on a first-come, first served basis.  In the event of two animals present we will accommodate subsequent passenger(s) on the next available flight(s) with human passenger. Service animals must meet the following conditions:

  • A service animal must be identified as such.  Acceptable evidence includes identification cards, other written documentation, and presence of harnesses, tags or the credible verbal assurances of a qualified individual with a disability using the animal.
  • Service animals must be controlled by the passenger traveling with the animal.  If the animal cannot be controlled, ACO reserves the right to refuse the boarding of this animal.
  • Service animals must be restricted to the passenger’s area and must not invade the area of another passenger.
  • ACO passengers who are traveling with a service dog will not be seated near the exits for the safety of all passengers.  We must ensure that all aisles and exits are not blocked in the unlikely event of an emergency.
  • Passengers who want to travel with an animal that is used for emotional support must provide to ACO documentation from a licensed mental health professional stating the animal is indeed needed for the service of a passenger.  The documentation must be dated within a year of the scheduled travel date.
  • Assistance animals in training will not be accepted by Carrier for transport.
  • All animals traveling are the full responsibility of the accompanying passenger.  ACO is not responsible for the behavior of any animal on board our aircraft.