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One-Time Refundable/Changeable Ticket

NOTE: Refundable Fares may ONLY be purchased by calling 866-435-9847

Air Choice One offers passengers a One-Time Refundable or One-Time Changeable Ticket for any flight. The policies/rules for One-Time Refundable or One-Time Changeable Tickets are as follows, and apply ONLY to purchases of a Refundable Ticket:

  • Passengers may receive the refund as an ACO issued voucher to be valid for one calendar year from issue date.
  • Requests for refunds on eligible tickets purchased using a domestic credit/debit card will be processed within 3 business days; those purchased using an international credit card will be processed within 3-4 business days; those purchased with cash or check will be processed within 5 business days.
  • Only fares for services to be rendered by Air Choice One will be refunded. It may take up to 2 credit card billing cycles for the refund to show up on a customer’s statement.
  • All requests for date or time changes must be made in person or over the phone. (Phone requests will be subject to an audit of booking information i.e.; Passenger DOB, booking date, last 4 digits of credit/debit card used for booking.)
  • Passengers may make one change to the date or time in their reservation or request a refund.
  • Passengers requesting a change in date or time to their reservation must do so more than 2 hours prior to the original booked flight departure time.
  • Passengers requesting a refund on an unused ticket must do so no later than 5 business days following the flight date.
  • All requests for refunds must be made in person or through email. (Emailed requests will be subject to an audit of booking information i.e.; Passenger DOB, booking date, last 4 digits of credit/debit card used for booking.)
  • All requests must be submitted via a Refundable Ticket Request Form, to be completed & processed by a Customer Service Agent at time of request.
Only fare tendered by Air Choice One will be refunded. Offer excludes government taxes and fees, including the September 11th Security Fee, up to $15.00. Guest is responsible for taxes and fees and must pay at time of booking for fees and taxes. Baggage fees are not be included.