I wanted to relate the experience I had recently with your airline. My bus was late for my connection to Burlington, IA, but when I arrived at the airport, the desk agent assisted me through security, was waiting for me on the other side, and actually carried my bag onto the tarmac. The pilots were waiting for me and could not have been any kinder. They turned a stressful airport situation into the most pleasant traveling experience I have ever had. I have flown on many airlines and through many airports and it was a delight to be treated so well by airline personnel. Hats off to your staff, your pilots, and your entire operation. I only wish more businesses were run your way. My thanks to you and yours.
I recently used your airline to make a trip from Jonesboro, AR to St. Louis and back. Thank you for providing this service. Both flights were good. They left on time and the crew was conscientious, courteous and professional. Great landings! (I have experienced some not so great so I am in a position to judge.) The crew Tim Borrup and James Langel were top of the line. I will be returning to St. Louis next month and plan to use this flight again. Thank you for being here for us. I write a column in a weekly paper and included some good words about this trip.
Just wanted to tell you how much - how very much - the last few years I have appreciated you guys being there and continuing to provide such exceptional service. Because of this there were several times I was able to get home to Decatur, IL much faster and spend more of my time off with my mom during her last years. My brother and I wanted to recognize you and the rest of the Air Choice One's exceptional staff, who were always so helpful and caring well beyond what I would have ever expected. Beyond that, I am sure that many people appreciate so much that you make it possible for them to afford to fly, and to do so in such an enjoyable way. I have certainly recommended you to friends and also business travelers who were reassured to hear about you! By the way, one of your younger pilots made probably the best landing I've ever experienced the day after the horrific wind storm in Chicago a couple of years ago! I wanted to make sure you knew that some of us out here really appreciate you. I hope you'll share this with others at your company.