Air Choice One is a unique airline to fly and for that reason here are some Travel Tips to help make your experience a pleasant one!
1Before boarding any Air Choice One flight, we recommend you use the restroom and avoid the consumption of large amounts of food or beverages. While we do have an in-cabin lavatory on select aircraft, however, we only suggest that option in a true emergency
2Have a question about what you can carry on-board an aircraft? Please refer to this website for clarification:
FAA Hazmat Safety
Please note due to the size of our aircraft and baggage safety limits, our guidelines may be more restrictive than those listed on the FAA link. We reserve the right to restrict certain items. Please refer to our Contract of Carriage for further details.
3Know Before You Go. If you are traveling to a new airport, please familiarize yourself with the terminal layout before you take off. This makes it much easier to get your bearings and ask specific questions.
St Louis (STL) Chicago (ORD
4Simplify your packing and pack a carry-on only. This saves you the time required to retrieve your luggage from the baggage claim and recheck at your connecting carrier, as we will not forward your bag to your connecting flight.
5We ask all passengers to check-in to the ticket counter one hour before every flight. Please know, in order for our staff to perform all the legally necessary tasks before a flight departs, it is essential for all passengers to check-in at the proper time. We reserve the right to turn away any passenger who fails to meet the check-in deadline.
6From time to time, departure delays can happen. We ask for your patience when it comes to delays. Delay times are a moving window and can change depending on multiple factors. That is why we encourage customers to check-in at the scheduled time and to remain in close proximity to the departure gate at all times. If you feel you need to leave the airport or gate area please limit the duration and distance as well as leaving your direct contact information (cell phone number). As a courtesy, our agents will attempt to call you to update you with delay information. Please note, a delay can be lifted at any time and we cannot hold the plane once we come off a delay nor are we responsible if you miss our phone call or our call for boarding.
7All airlines have their own guidelines for baggage. A carry-on bag with Air Choice One may be considered a checked bag with another airline. We recommend you abide by the TSA 3-1-1 liquids rule whether you are packing a carry-on or a checked bag. If you meet the 3-1-1 rule you can gate check your bag on the next airline, saving you from having to exit the security area to go to the ticket counter of the next airline. 3-1-1 for carry-ons = 3.4 ounce (100ml) bottle or less (by volume); 1 quart-sized, clear, plastic, zip-top bag; 1 bag per passenger placed in screening bin. One-quart bag per person limits the total liquid volume each traveler can bring. 3.4 ounce (100ml) container size is a security measure.
8If you are bringing something uncommon or require special services – please call ahead. This helps staff prepare for your request and makes boarding seamless. Uncommon items include, but are not limited to: Lap Children, Wheelchair Assistance, Pets, Skis, Snowboard, Golf Clubs, etc.
9Always arrange to arrive early on the day of your flight. Typically, it’s encouraged to arrive two hours early if you are flying from one of our hubs, and one hour early if you are flying from one of our regional locations. This will allow you plenty of time to obtain a boarding pass, clear TSA, and traverse the distance to airport departing gates.
10Checked bags are run through an elaborate system of belts and mechanical equipment at our hub airports. During this process, your bags are exposed to everything from TSA screening to employees from other airlines who have access to the common baggage system. Your electronics and valuables should be packed in your carry-on luggage only. That way, you can access them easily and they remain in your control at all times. We are not responsible for loss or damage to electronics packed in checked baggage.
Any other question can be answered in our Contract of Carriage