Special Assistance
Air Consumer Protection and Enforcement
It is the job of Air Choice One to offer equal opportunity to all travelers. Air Choice One will not refuse to provide air transportation to any traveler due to a disability. All passengers must conform to the FAA-approved operating procedures for passengers with disabilities.
Air Choice One employees will happily assist customers who need assistance. A controlled and appropriate amount of aid will be offered. Air Choice One employees are not permitted to carry any passenger on board.
ACO will not require any person(s) with a disability to be accompanied by a guardian unless ACO determines that a guardian needs to be present for the safety of the passenger. A guardian would be necessary if an individual who cannot mentally comprehend the safety procedures of the aircraft is attempting to fly. Additionally, an individual with a severe mobility impairment, that could cause an issue while evacuating and boarding the plane would require a guardian. Individuals who are severely impaired in both hearing and vision and are unable to communicate clearly to ACO staff could also require a guardian.
If ACO concludes that assistance is necessary for the safety of their passengers, we will offer the guardian free travel subject to seat availability. If the flight is full, and the guardian is unable to get on the plane, we may ask for a volunteer on board to assist the disabled individual. In the case of an emergency, if that option is acceptable to the disabled individual and the guardian, that will be the procedure during said emergency.
Air Choice One may refuse to provide transportation to any customer that could cause a violation of Federal regulations of the FAA and TSA. ACO will not discriminate against any disabled individual based solely on their disability.
Please visit the Air Carrier Access Act form supplied by the DOT titled Nondiscrimination on the Basis of Disability in Air Travel in section: 14 CFR Part 382 for more details
Contact the Aviation Consumer Protection and Enforcement Division with any questions:
Via mail at:
C-75, US Department of Transportation
1200 New Jersey Ave., SE. West Building, Room W96-432
Washington, D.C. 20590
Via web at:
http://airconsumer.ost.dot.gov
Via phone at:
Voice: 1-800-778-4838
TTY: 1-800-455-9880